01. Identity and contact details
SUNERGEO is the name used to identify the party responsible for this website’s contact channels. Contact address: Centro Urbano Pte. S/N, Rinconada Cuautitlán, Cuautitlán Izcalli, Estado de México, C.P. 54715, México. For privacy inquiries, access, rectification, cancellation and objection requests (ARCO), restrictions or withdrawal of consent, email contacto@sunergeo.com.mx.
02. Scope and information you provide
This website is informational. Visitors do not need to create an account or make payments through its public pages. If you choose to use the contact form or send an email, the information received may include your name, email address, telephone number, company, service or product of interest and message. Only provide information relevant to your inquiry. The form is not intended to collect sensitive personal information, identity documents, detailed financial information or confidential case files; please do not include such materials.
03. Purposes of processing
Information voluntarily shared is used to receive and answer your inquiry, clarify questions, follow up on the communication you initiate and, if requested, provide information or prepare a quotation. It is not automatically used for newsletters, advertising campaigns or unrelated marketing profiles. If another purpose is proposed, additional information and consent will be provided or obtained as required.
04. Website operations and technical data
This website operates using hosting infrastructure and a content management platform. Visiting it may generate technical connection and security records, such as an IP address, date and time, requested resources and general browser information. These records support website availability, operation and protection; they are separate from information you choose to send through the form or by email. You do not need to create an account or provide a name or email address to view the public content. The Cookie Policy explains storage and other technologies involved in browsing.
05. Technical service providers and communications
External providers of hosting infrastructure, email delivery and technical support may process information on SUNERGEO’s behalf, as applicable to their functions, to host and protect the website, transmit contact-form inquiries, manage electronic communications and maintain technical backups. Some services may use infrastructure outside Mexico. Information will be handled in accordance with the purpose of the inquiry, applicable service terms and relevant law. SUNERGEO does not sell contact lists collected through this website or disclose them to third parties for their advertising. Any transfer to another controller will require a lawful basis and, where applicable, the relevant consent.
06. Retention, backups and security
Messages, contact details and technical logs will be kept only as long as necessary to reply to inquiries, maintain website security and meet applicable obligations; they will then be erased or restricted as appropriate. Website and infrastructure backups may exist for recovery and business continuity and may be subject to technical rotation periods different from those of active messages. Reasonable access controls and security measures apply, although internet communications cannot be considered entirely risk-free. If an inquiry requires confidential documents, a suitable channel other than the general contact form will be arranged.
07. Data subject rights
You may request access, rectification, cancellation or objection (ARCO) by emailing contacto@sunergeo.com.mx with the subject “ARCO Rights.” Include your name, a means of receiving a response, the right you wish to exercise and information to locate the relevant data; reasonable identity or representation verification may be requested. A decision will be communicated within the statutory maximum of 20 business days and, when granted, implemented within the following 15 business days, subject to extensions permitted by law. You may also request use or disclosure restrictions or withdraw consent where legally applicable. Exercise of these rights is free, except for legally permitted reproduction or delivery costs.
08. Changes and external links
Updates to this notice will be published in this section of the website. External links lead to websites governed by their own notices. For questions regarding data shared through the contact form or email, write to contacto@sunergeo.com.mx.